FAQs

Q?

Why do you sell more crosses than purebreds?

A.

Answer - We proudly sell mainly the designer crosses, rather than the purebreds. Why? Basically due to years of questionable breeding practices, most purebreds have a number

of hereditary health issues. But if you strategically cross them, you tend to lose those hereditary health issues, while still getting a wonderful dog. E.g. pure pugs get lots of breathing and eye issues due to their flat, puggy face. But a gorgeous ‘Puggle’ (Pug x Beagle), rarely does.

Q?

Do you do any re-homing of rescued animals?

A.

AnswerAbsolutely! The adult cats (and dogs) constantly in our store, have been rescued by our friends at ‘Save The Cats’, ‘Sydney Dogs and Cats Home’, ‘Panania Vet’ or Struggletown Vet’. We have now rehomed well over 500 rescued animals (and counting). We also do a huge amount of fund raising and run the highly successful Wishing Tree Appeal.

If your local pet store doesn’t do regular rehoming of rescued animals, ask them why not.

Q?

What if somebody buys a puppy, kitten or rescue pet and changes their mind three days later? Or even 5 years later?

A.

Answer – Any pets taken home from us come with a Cooling-Off period. We also voluntarily provide a lifetime Rehoming Guarantee on every pet we sell. Did you know less than 15% of puppies in Australia have come from pet stores?

Q?

Are you guys animal lovers?

A.

Answer - People who have chosen to work in our store have forgone other opportunities simply to work with animals. Anybody who takes home a pet from us can drop in as often as they like and have unlimited access to highly trained animal-obsessed staff (and our vets). As a puppy, kitten or rescue pet is for a life-time, we aim to educate on the enormous obligation involved.

Q?

What happens to the animals you have trouble selling?

A.

Answer - It doesn't happen often as we know what pets harmonise with people in this area, have a brilliant reputation as a place to source wonderful pets and we are renowned for matching the correct one with the perfect owner. But if it does happen, we just become flexible on price.

Q?

Do you buy from puppy farms?

A.

Answer No. It’s always been our policy to only obtain our puppies from great quality breeders (and the RSPCA and Animal Welfare League have full access to our purchasing records). Low quality breeders get much more money selling direct on the internet, than they would ever get selling to pet stores anyway.

Q?

Is it bad for puppies to be in a pet store?

A.

Answer - The (usually short) time that our pets are in our store is a great interim period between the breeder and their new home. This allows them to: socialise with other puppies, kittens or rescue pets and get used to being handled by many different adults, staff and children.